Terms of Service

BookOne.Party is operated by 1001474668 ONTARIO INC. ("we," "us," or "the Platform"), a private venue booking platform based in Toronto, Canada. We connect consumers seeking private event spaces with bars, restaurants, and other venue owners who offer bookable private or semi-private areas.

Our AI-powered intake system collects event details via phone call or SMS, matches your requirements with suitable venues, and facilitates the proposal and booking process.

Consumers: No account is required to use our booking service. You interact with our platform via phone call or SMS to our published phone number.

Venue Owners: By signing up your venue on BookOne.Party, you represent that you have the authority to offer private event bookings on behalf of the venue. Venue accounts are authenticated via phone-based OTP or magic link.

You are responsible for maintaining the confidentiality of your authentication credentials and for all activity that occurs under your account.

The booking process works as follows:

• A consumer contacts BookOne.Party via phone or SMS to provide event details.
• Our system matches the event with suitable venues based on capacity, availability, and preferences.
• Matched venues receive a notification and may submit a proposal with pricing and space details.
• The consumer reviews proposals and selects a venue.
• Upon selection, a booking fee is charged to confirm the reservation.

BookOne.Party acts as an intermediary. We do not own, operate, or manage any venues. The contractual relationship for the event itself is between the consumer and the venue.

Booking fee: A non-refundable booking fee of $50 CAD (or as otherwise stated in the proposal) is charged to the consumer upon selecting a venue proposal. This fee confirms your reservation and is processed securely via Stripe.

Venue charges: Any minimum spend, food and beverage costs, or other charges are determined by the venue and are separate from the BookOne.Party booking fee. These are settled directly with the venue.

Payment processing: All payments are processed by Stripe. BookOne.Party does not store your credit card or payment information. By making a payment, you agree to Stripe's terms of service.

The booking fee is non-refundable once charged. If you need to cancel or modify your event after selecting a venue, you must contact the venue directly to discuss any changes.

BookOne.Party does not currently offer an automated cancellation or refund process. For exceptional circumstances, please contact us at support@bookone.party.

Venue owners who use BookOne.Party agree to:

• Provide accurate information about their venue, spaces, capacity, and availability.
• Respond to booking requests in a timely manner.
• Honor the terms of any proposal they submit and that a consumer accepts.
• Comply with all applicable local laws, licensing requirements, and health and safety regulations.
• Not discriminate against consumers on any prohibited grounds.

Consumers who use BookOne.Party agree to:

• Provide accurate event details including date, guest count, and preferences.
• Arrive at the venue on time and respect the venue's rules and policies.
• Pay any applicable venue charges (minimum spend, food and beverage, etc.) directly to the venue.
• Communicate any event changes to the venue in advance.

BookOne.Party is a marketplace and matchmaking service. We are not a party to any agreement between consumers and venues. To the fullest extent permitted by law:

• We are not responsible for the quality, safety, or legality of any venue or event experience.
• We are not liable for any disputes between consumers and venues, including issues related to event quality, cancellations by the venue, or property damage.
• Our total liability for any claim arising from or related to these terms shall not exceed the booking fee paid by the consumer for the relevant transaction.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

If a dispute arises between you and BookOne.Party, we encourage you to contact us first at support@bookone.party so we can attempt to resolve it informally.

Any disputes that cannot be resolved informally shall be governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein. You agree to submit to the exclusive jurisdiction of the courts of Ontario.

Your use of BookOne.Party is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

By calling or texting any BookOne.Party phone number, you consent to receive SMS messages from BookOne.Party related to your event inquiry. This includes booking confirmations, venue proposals, event status updates, and one-time login codes.

Message frequency varies based on your booking activity. Most users receive fewer than 10 messages per inquiry.

Message and data rates may apply depending on your mobile carrier and plan.

You can opt out of SMS messages at any time by replying STOP to any message. After opting out, you will not receive further SMS from BookOne.Party unless you initiate a new inquiry. Reply HELP to any message for support, or contact support@bookone.party.

Venue owners who register on BookOne.Party consent to receive SMS notifications about incoming booking requests, event updates, and account verification codes. Venue owners can opt out by replying STOP or by updating their notification preferences in their venue dashboard.

BookOne.Party uses Twilio to send and receive SMS and voice calls. Your phone number and message content are processed by Twilio in accordance with their privacy policy. For more information, see our Privacy Policy.

We may update these Terms of Service from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of BookOne.Party after any changes constitutes acceptance of the new terms.

If you have questions about these Terms of Service, please contact us at:

Email: support@bookone.party

Platform: bookone.party